REFUND & RETURNS POLICY

Effective Date: January 2026

1. General Policy

Due to the nature of pharmaceutical and aesthetic products, all sales are final unless otherwise stated.

2. Eligible Refund Cases

Refunds or replacements may be issued only if:

• Product arrives damaged

• Incorrect item delivered

• Order is lost in transit

3. Non-Refundable Situations

We do not offer refunds for:

• Change of mind

• Improper handling or storage

• Incorrect usage

• Opened or used products

4. Claims Process

To request a refund or replacement:

• Contact us within 48 hours of delivery

• Provide order number and proof (photos/videos)

5. Resolution

Approved claims may result in:

• Replacement shipment

• Store credit

• Partial or full refund (case-dependent)

6. Shipping Costs

Shipping costs are non-refundable unless the error is on our side.